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Field Service For Digital Two-Way Radio And Communication Equipment Systems

We are committed to providing a level of support that ensures your two-way radio system keeps you connected, even in emergencies. Our experienced and skilled technicians are on-hand to help rapidly resolve any system issues you experience on-site.

Our field service technicians are certified to repair and make adjustments to your two-way radio system and our service level agreements encompass preventative maintenance, planned maintenance, remote access and onsite support through our own technicians or our regional dealers.

Our industry experience has proven that scheduled maintenance of network infrastructure and periodic testing of equipment can not only improve the life of your two way radio system, but can also provide you with greater certainty of up-time, drive productivity and improve control over costs and resources.

We offer:

  • Troubleshooting, repair and re-optimisation
  • Scheduled reporting of system performance, system status and testing results.
  • Preventative maintenance (periodic or one-off).
  • 24/7 dispatch.
  • Site audits and safety plans.
  • Fixed price repair options.
  • Extended warranty arrangements
Field Service

Local Support Backed By National Expertise

As the premier provider of two-way radio solutions in NSW, Gencom supports many local dealers and businesses throughout inner-city and rural NSW and national organisations serving Australia-wide.

RELATED SERVICES:

Preventative Maintenance

Our industry expertise has proven that scheduled maintenance of network infrastructure and periodic testing of equipment can not only improve the life of your two-way radio system but can also provide you with greater certainty of up-time, drive productivity and improve control over costs and resources.

Equipment Repairs

We operate repair and installation centres in Sydney, Newcastle and the Hunter Valley and our experienced technicians manage in-house maintenance and warranty fixes for global technology partners including Motorola, Damm, Sepura, Icom, Tait, Kenwood and GME.

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