Digital Two-Way Radio System Management

Any sophisticated two-way communication system requires ongoing maintenance to ensure it continues to deliver maximum benefits to your operation.

At Gencom, we are committed to ensuring you have communications when you need it, without downtime or large capital outlay. Our service level agreements also encompass 24/7 monitoring of your system, preventative maintenance, planned maintenance, remote access and onsite support through our technicians or our regional dealers.

By selecting our digital two-way radio system management service, you are contracting the management of your radio communication system to Gencom, and we can scale the level of support required to suit your unique workplace environment and budget.

From network design, build, program maintenance and repairs – we enable you to focus on your core business. At the same time, we empower you to lead an always visible, connected, and responsive team.

We service NSW wide from our three workshops located in Sydney, Newcastle and Hunter Valley and our many mobile technical support vehicles. Whether you’re a sole contractor, small to medium-sized business, local council through to large scale operations, we can help you!

OUR PROCESS:

We don’t specialise in out-of-the-box solutions. Our two-way communication tools are purpose built for you, so you can do your best work!

Needs Analysis

Contact our team of highly skilled and experienced communication experts who will conduct a needs analysis with you to determine what solution will best fit your needs.

On-site Inspection

Our field technician team will organise an inspection of your site to understand your needs further and make sure the two-way communication system we recommend fits your site.

Recommendation

As discussed in the needs analysis, our communication engineers will design and present a costed and bespoke two-way communication system and support plan tailored to your unique business needs.

System Roll Out

Fully qualified RF System technicians will implement your system. Our team complies with all site safety standards and quality controls during the system implementation and rollout. Implementation is not over until your system is fully operational and you advise us it is functioning as expected.

Managed Support

Piece of mind through our service level agreements, encompassing 24/7 monitoring of your system, preventative maintenance, planned maintenance, remote access and onsite support through our technicians or regional dealers.

We will take the headache out of ensuring your ACMA licensing is kept up to date. We will let you know your statutory obligations as well as negotiate the relevant licenses on your behalf. We will programme your radios to the correct allocated frequencies ensuring your system is set up to get the best out of your frequency.

Our two-way radio system management services provide you with reduced investment risk and system responsibility.

Free your staff to focus on your core business.
Preserve capital and realise operational efficiencies.
Priority service – 24-hour technical support.
Ongoing service and maintenance for radios and batteries.
Automated technology updates and easy system upgrades.
Two-way radio experts handle network responsibility.
Fixed costs and ability to cater for short term requirements.

Contact our sales team to find out more about our managed two-way radio communication systems.